Meet the Ask IT Solutions Team
Our people are our greatest strength. As a trusted IT partner, we combine technical expertise with a personal approach, helping businesses, schools and organisations stay secure, productive and prepared for the future. Our commitment to exceptional service and long-term client relationships defines who we are.
The Heart of Ask IT Solutions Ltd
Giles Williams and Daniel Poulter founded Ask IT Solutions Ltd with a simple vision: to build a trusted IT partner that puts people, relationships and service first.
Technology should help organisations grow, remain secure and work more effectively. That’s why we take the time to understand our clients and their goals. That’s why we take the time to understand our clients, their goals and the challenges they face, allowing us to deliver practical technology solutions and trusted advice that supports long-term success.
Whilst Giles and Dan provide leadership and strategic direction, they are supported by a team of experienced and qualified professionals who share the same commitment to exceptional service. Every member of the team plays an important role in helping our clients succeed and maintain the high levels of service we are known for. Together, we deliver proactive IT support, cyber security, Microsoft 365 solutions and strategic technology guidance, helping organisations make the most of technology with confidence.
We don't see our clients as customers; we see them as long-term partners.
As a result, we build lasting relationships based on trust, honesty and exceptional service. By building long-term relationships and acting as an extension of your team, we provide personalised support, honest advice and dependable service that organisations can rely on.
When you work with Ask IT Solutions, you’re not simply choosing an IT provider. You’re gaining a trusted technology partner that takes the time to understand your organisation, support your goals and build a lasting relationship focused on long-term success.
Our Approach
- Trusted IT Partner
- Personal & Proactive Support
- Long-Term Client Relationships
- Strategic Technology Guidance
- Extension of Your Team
What Matters To Us
- Established Since 2013
- Investing in Our People & Their Growth
- Continuous Professional Development (CPD)
- Delivering Exceptional Service Every Day
- Supporting Long-Term Client Success
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Frequently Asked Questions - Managed IT Services, Microsoft 365 & IT Support
Find answers to common questions about managed IT services, Microsoft 365 support, cyber security, IT consultancy and choosing the right technology partner for your organisation.
What makes the Ask IT Solutions team a trusted IT partner?
The Ask IT Solutions team combines technical expertise with a personal, relationship-led approach. We act as an extension of your team, delivering proactive IT support, strategic technology guidance, and dependable service that helps organisations stay secure, productive, and future-ready.
What experience does the Ask IT Solutions team have?
Founded in 2013, Ask IT Solutions is led by experienced technology professionals and supported by a team committed to continuous professional development. Our specialists provide managed IT services, cyber security solutions, Microsoft 365 support, and IT consultancy for businesses, schools, and organisations across the UK.
How does your team support clients on a day-to-day basis?
Our team provides helpdesk support, proactive monitoring, technical guidance, cyber security expertise, and ongoing technology management. We focus on preventing issues before they affect productivity, ensuring clients receive responsive, personalised support and clear, jargon-free advice.
Why is a relationship-first approach important in IT support?
We believe successful IT support is built on trust and long-term partnerships. By taking the time to understand each client’s goals, challenges, and future plans, we can deliver tailored IT solutions, strategic guidance, and support that aligns with business growth and risk reduction objectives.
What technologies and services does the Ask IT Solutions team specialise in?
Our team delivers expertise across managed IT services, cyber security, Microsoft 365 management, cloud solutions, infrastructure management, and strategic IT planning. We help organisations improve collaboration, strengthen security, and create scalable technology environments that support long-term success.