Careers

IT Service Analyst

At Ask IT Solutions Ltd, we’re driven by a simple promise: deliver exceptional, world‑class IT support and build long‑term relationships by taking full ownership of our clients’ technology needs. Founded to be the premier IT support partner across East Anglia, we’re proactive, innovative and people‑centred, proud of a culture that values wellbeing, growth and doing the right thing for customers the first time, every time.

Job Purpose

To provide high-quality 1st and 2nd line support to end users, ensuring incidents and service requests are triaged, resolved or appropriately escalated within agreed SLAs. The role develops and maintains core IT support skills, following established processes, standards and security practices.

Specifications

Job Type: Full-time, Permanent

Salary: £26k to £32k

Closing Date: 30/01/2026

Start Date: ASAP

Actions

Employee Benefits

• Competitive pay with a clear and transparent progression framework
• 25 days of annual leave (+ bank holidays), rising to 28 after 3 years of service. This includes your Birthday off work. No one should have to work on their birthday, so we give you the day off!
• Annual Discretionary Bonus based on company performance.
• Company pension – Offered after the probationary period
• Office snacks & drinks regularly provided
• Company Social Events
• Private Medical Cover – Offered after 1 years’ service.
• CPD—We have an unrestricted budget for employee training. We want to help employees progress through our company and give them every opportunity to succeed, not only in themselves but also in the progression of our company.